I say "alleged" because it didn't respond directly to what I had to say, made no promises, and was about as generic and mealy-mouthed as it could be. To wit:
Thank you for contacting us regarding your latest shopping experience at your local Albertsons store. We appreciate the opportunity to assist you. We strive for continued customer satisfaction and sincerely apologize for the inconvenience that this may have caused you. We appreciate you taking the time to share your comments with us. Your comments have been sent to the Store Director. If you need further assistance please contact us by phone at 1-877-932-7948 or via email.(the name has been redacted to protect the poor schmuck that had to send it out).
Dumb bastards -- don't they know that the only way they've got to fight Wal*Mars is by offering something 'Mars doesn't? Namely, customer service?