My favorite part? Easy:
We are living through the inevitable outcome of the actions of the Unites States auto industry for decades.
Time to pay for your sins, Detroit.
Go read the whole thing, and see if the man isn't right.
Saturday, March 7, 2009
A Clue for Detroit
I think this little commentary pretty much sums it up.
My favorite part? Easy:
Go read the whole thing, and see if the man isn't right.
My favorite part? Easy:
Go read the whole thing, and see if the man isn't right.
Friday, March 6, 2009
Thursday, March 5, 2009
Customer Dis-service
Since LeeAnn has posted her Lowe's tale, after getting prompted by Dogettes tale of woe, it seems like kind of a meme thing to post customer unappreciation stories. So here's mine...
I was living and working in Los Alamos (yeah, that one), working as a contract electronics engineering tech on part of Reagan's Star Wars program. Now, Los Alamos is a small town, with only a Sears catalog store for your shopping inconvenience. If you want to actually SHOP, it's off to Santa Fe for you -- a good 35 miles away, down a mountain, across the Rio Grande, then back up a smaller mountain, all on State roads. M'kay?
So, I have a JCPenneys catalog, and decide I need a new computer desk to replace the one that had been beat to death during an assortment of moves. I fill out the order form, get all my part numbers, sizes, colors, and so on filled in, then call their catalog order line. I get my order in, and we're talking a couple hundred bucks by the time I'm done. The nice Catalog lady at the other end of the phone tells me my order should be in the following Wednesday. Cool.
Wednesday rolls around, and after lunch, I call the JCPenneys in Santa Fe to see if my order is there. First, I'm told that the truck is there, but not unloaded yet.
I call back a couple of hours later, and the truck is unloaded, but they haven't got everything checked in yet.
Right before I get off work at 5, I call again, and they can't say whether my shit is there or not. The drone at the other end asks when it was supposed to be delivered, and I tell them that day. He tells me that it's probably there, and to come on in -- even after I tell him, a couple of times, that I'm in Los Alamos.
I get in my car after work and make the drive; damn near an hour, what with the speed limits, getting through the miserable Santa Fe traffic, and all. I get into the store, head back to catalog pickup with my copy of my order form (complete with order number issued me by the Catalog Lady) to get my stuff.
Two people in the Catalog area: an office drone that apparently isn't allowed to deal with the public, and some management-looking type. I finally succeed in getting his attention, and offer up my order form and tell him I'm there to collect my shit (I didn't say it that way, of course -- I try to be polite and helpful in such situations). He deigns to accept the paperwork, and wanders off. Some fifteen to twenty minutes later, he's back, and tells me my order wasn't on the truck.
Now, I'm not happy about driving all the way into Santa Fe, but they hadn't told me that my order was definitely there, either. Staying calm, I ask him what happens next. He tells me that my stuff might turn up the next day, or maybe Friday, and that I should call them again to see when it's there. I ask, and he confirms that the truck arrives pretty close to the same time every day; when I point out that they hadn't known my order status until after I'd left Los Alamos, then I wouldn't really know if they had my order until the day AFTER they got it -- essentially making me wait an extra day. He just shrugged at me, which didn't sit well(!!) with me. I asked what JCP was going to do about getting my order to me, since they'd had me drive in without KNOWING that my order was ready.
He tells me that they wouldn't deliver something like that -- particularly not all the way out to Los Alamos. If I want my order, I'll have to drive in again. Wrong answer.
I told him that I had driven in, because THEY had said my order "should" be there; since they were wrong, I figured it was up to them to get it TO ME. He said that wasn't going to happen. That was the last straw, and I told him that I wasn't making another trip in because he and his crew didn't have their shit together -- that when my order finally turned up, they could just put it out on the floor and wait to sell it. He said they wouldn't do that; if I didn't come in to get it, they'd just ship it back. Restraining the urge to tell him what he could do with my computer desk and other items, I balled my order form up, tossed it over the counter, and walked out.
On the way home, I stopped in at a couple of chain discount places (anyone remember Value House?), got reasonable substitutes for what I wanted, got it all in my car, and headed home.
I was seriously pissed the entire drive, but by the time I got home, I'd calmed down. I was still pissed, but I was calmly pissed. I sat down at my computer and carefully crafted a nice, polite letter to JCPenneys headquarters in Georgia; I told them the sequence of what happened, the gist of my conversation with the Catalog Cretin, and that I'd purchased other items instead of dealing with them.
I also pointed out that I was about to spend several hundred dollars on "winter" clothing (7000 feet up in northern New Mexico, wintertime tends to get a bit nippy), and some other things -- all of which would be bought through the local Sears catalog outlet. I went on to suggest that the Catalog Cretin should maybe spend some time helping load and unload the truck, so he'd get an idea of what was supposed to be going on; I finished by telling them that not only w0uld I not be shopping with them any more, I wouldn't even go into their store to use the BATHROOM.
The page-and-a-half single-spaced letter went into the mail the next day.
A couple of weeks later, I get a phone call from JCP corporate customer service -- my letter has gotten their attention, it seems. The CS weenie in Georgia finally gets me to agree to talk to a regional manager. When I get off the phone with her, it isn't but a couple of minutes before it rings again; it's the RM, who finally gets me to agree to talk to the Area Manager -- who calls me minutes after I'm done with the RM. The last person to talk to me is the store manager, who talks me into accepting a 50% discount on my next catalog order; when I tell him I threw their catalog away, he says he'll have one hand-delivered to me. The next afternoon, after I get off work, there's a knock on the door. I open it, and it's the Catalog Cretin with my catalogs - not just the main catalog, but ALL of them. He's apologizing profusely, and all but grovelling before I take the catalogs and send him on his way.
A few months later, I finally used my 50% discount -- on a metric buttload of furniture (new bed, matress, box springs, headboard, dressers, and a bunch of other shit; I was getting married, and wanted new stuff). That 50% off cost JCP quite a bit more than my original computer desk order was worth...
I was living and working in Los Alamos (yeah, that one), working as a contract electronics engineering tech on part of Reagan's Star Wars program. Now, Los Alamos is a small town, with only a Sears catalog store for your shopping inconvenience. If you want to actually SHOP, it's off to Santa Fe for you -- a good 35 miles away, down a mountain, across the Rio Grande, then back up a smaller mountain, all on State roads. M'kay?
So, I have a JCPenneys catalog, and decide I need a new computer desk to replace the one that had been beat to death during an assortment of moves. I fill out the order form, get all my part numbers, sizes, colors, and so on filled in, then call their catalog order line. I get my order in, and we're talking a couple hundred bucks by the time I'm done. The nice Catalog lady at the other end of the phone tells me my order should be in the following Wednesday. Cool.
Wednesday rolls around, and after lunch, I call the JCPenneys in Santa Fe to see if my order is there. First, I'm told that the truck is there, but not unloaded yet.
I call back a couple of hours later, and the truck is unloaded, but they haven't got everything checked in yet.
Right before I get off work at 5, I call again, and they can't say whether my shit is there or not. The drone at the other end asks when it was supposed to be delivered, and I tell them that day. He tells me that it's probably there, and to come on in -- even after I tell him, a couple of times, that I'm in Los Alamos.
I get in my car after work and make the drive; damn near an hour, what with the speed limits, getting through the miserable Santa Fe traffic, and all. I get into the store, head back to catalog pickup with my copy of my order form (complete with order number issued me by the Catalog Lady) to get my stuff.
Two people in the Catalog area: an office drone that apparently isn't allowed to deal with the public, and some management-looking type. I finally succeed in getting his attention, and offer up my order form and tell him I'm there to collect my shit (I didn't say it that way, of course -- I try to be polite and helpful in such situations). He deigns to accept the paperwork, and wanders off. Some fifteen to twenty minutes later, he's back, and tells me my order wasn't on the truck.
Now, I'm not happy about driving all the way into Santa Fe, but they hadn't told me that my order was definitely there, either. Staying calm, I ask him what happens next. He tells me that my stuff might turn up the next day, or maybe Friday, and that I should call them again to see when it's there. I ask, and he confirms that the truck arrives pretty close to the same time every day; when I point out that they hadn't known my order status until after I'd left Los Alamos, then I wouldn't really know if they had my order until the day AFTER they got it -- essentially making me wait an extra day. He just shrugged at me, which didn't sit well(!!) with me. I asked what JCP was going to do about getting my order to me, since they'd had me drive in without KNOWING that my order was ready.
He tells me that they wouldn't deliver something like that -- particularly not all the way out to Los Alamos. If I want my order, I'll have to drive in again. Wrong answer.
I told him that I had driven in, because THEY had said my order "should" be there; since they were wrong, I figured it was up to them to get it TO ME. He said that wasn't going to happen. That was the last straw, and I told him that I wasn't making another trip in because he and his crew didn't have their shit together -- that when my order finally turned up, they could just put it out on the floor and wait to sell it. He said they wouldn't do that; if I didn't come in to get it, they'd just ship it back. Restraining the urge to tell him what he could do with my computer desk and other items, I balled my order form up, tossed it over the counter, and walked out.
On the way home, I stopped in at a couple of chain discount places (anyone remember Value House?), got reasonable substitutes for what I wanted, got it all in my car, and headed home.
I was seriously pissed the entire drive, but by the time I got home, I'd calmed down. I was still pissed, but I was calmly pissed. I sat down at my computer and carefully crafted a nice, polite letter to JCPenneys headquarters in Georgia; I told them the sequence of what happened, the gist of my conversation with the Catalog Cretin, and that I'd purchased other items instead of dealing with them.
I also pointed out that I was about to spend several hundred dollars on "winter" clothing (7000 feet up in northern New Mexico, wintertime tends to get a bit nippy), and some other things -- all of which would be bought through the local Sears catalog outlet. I went on to suggest that the Catalog Cretin should maybe spend some time helping load and unload the truck, so he'd get an idea of what was supposed to be going on; I finished by telling them that not only w0uld I not be shopping with them any more, I wouldn't even go into their store to use the BATHROOM.
The page-and-a-half single-spaced letter went into the mail the next day.
A couple of weeks later, I get a phone call from JCP corporate customer service -- my letter has gotten their attention, it seems. The CS weenie in Georgia finally gets me to agree to talk to a regional manager. When I get off the phone with her, it isn't but a couple of minutes before it rings again; it's the RM, who finally gets me to agree to talk to the Area Manager -- who calls me minutes after I'm done with the RM. The last person to talk to me is the store manager, who talks me into accepting a 50% discount on my next catalog order; when I tell him I threw their catalog away, he says he'll have one hand-delivered to me. The next afternoon, after I get off work, there's a knock on the door. I open it, and it's the Catalog Cretin with my catalogs - not just the main catalog, but ALL of them. He's apologizing profusely, and all but grovelling before I take the catalogs and send him on his way.
A few months later, I finally used my 50% discount -- on a metric buttload of furniture (new bed, matress, box springs, headboard, dressers, and a bunch of other shit; I was getting married, and wanted new stuff). That 50% off cost JCP quite a bit more than my original computer desk order was worth...
Wednesday, March 4, 2009
MMMMmmmm--MMMMmmmm good!
Just finished supper. Didn't want to do anything that was too much trouble, so...
Mixed some shredded sharp cheddar in with the ground beef for burgers, fried it up with American cheese on top, and set it on a nice garlic-salted toasted sesame bun. A few Wavy Lays to keep it company, and I'm good to go.
Definitely hit one of the spots that needed it...
Mixed some shredded sharp cheddar in with the ground beef for burgers, fried it up with American cheese on top, and set it on a nice garlic-salted toasted sesame bun. A few Wavy Lays to keep it company, and I'm good to go.
Definitely hit one of the spots that needed it...
Tuesday, March 3, 2009
Safety in Numbers
Courtesy of the Presurfer, here's a little something that I just think is funny as hell -- look at the different expressions on the penguins....
Monday, March 2, 2009
Tag, I'm It!
No, wait...
The Blonde Goddess, bless her terminally horny soul, whipped around and hit me in the eye with a nunchuck
meme. To Wit:
The necessity would have to be a Bowie knife; with time and patience, you can do damn near anything with those suckers -- even fell a tree.
Luxury item... geez, THAT'S the stumper. Of all the shit that I'd like to have, which one would I want the most... well, with no infrastructure (electricity, running water, etc), there isn't a whole lot that I'd want that could really DO anything with. Between my reading material and the knife, I could make reasonable approximations of damn near anything non-technical I wanted (such as musical instrument or whatever), so I'm going to go with a big-ass case of coffee beans (pre-roasted, thank you).
Okay, now that I'm done with the asshole Genie, I'm going to send him off to help
Erica
Jimbo
Randy
Craig
and
LeeAnn
That THAT!
The Blonde Goddess, bless her terminally horny soul, whipped around and hit me in the eye with a nunchuck
meme. To Wit:
"Your ship has sunk. You have, of course, been stranded on a deserted island. You have salvaged a copy of the King James Version of the Bible and a copy of the complete works of Shakespeare. Nothing else. “The very next day you find one of those Arabian Lamps in the sand. Of course, you rub it and, of course, a rather grumpy Genie appears. “‘Let’s get this straight - there is a recession going on. There are restrictions on the three wishes now. I don’t do water or air transport now so no boats, planes or magic carpets. As for electronics, forget it. There isn’t the infrastructure on this island. “‘I can let you have one book and I mean one VOLUME, one essential item and one luxury item. Now hurry up and make your choices, I have to get to those five other islands you are going nominate."The book, I'd go with one of those antique-y "How to make your own everything" kind of things. You know, the ones that explained how to make your own black powder, soap, distill alcohol, and all that.
The necessity would have to be a Bowie knife; with time and patience, you can do damn near anything with those suckers -- even fell a tree.
Luxury item... geez, THAT'S the stumper. Of all the shit that I'd like to have, which one would I want the most... well, with no infrastructure (electricity, running water, etc), there isn't a whole lot that I'd want that could really DO anything with. Between my reading material and the knife, I could make reasonable approximations of damn near anything non-technical I wanted (such as musical instrument or whatever), so I'm going to go with a big-ass case of coffee beans (pre-roasted, thank you).
Okay, now that I'm done with the asshole Genie, I'm going to send him off to help
Erica
Jimbo
Randy
Craig
and
LeeAnn
That THAT!
Sunday, March 1, 2009
Subscribe to:
Posts (Atom)
Posts
